FAQ - Your Questions Answered
Find answers to common questions about booking tours, payment options, cancellation policy, tour customization, language options, and more. If you have any other questions or concerns, feel free to contact us. We’re here to help!
Payment
Berrada Travel Agency accepts payments via PayPal for online bookings. For on-site payments, we accept cash (in the local currency) and major credit cards, including Visa, Mastercard, and American Express. Please note that payment options may vary depending on the specific tour or activity, and our team will provide you with detailed information during the booking process.
Yes, Berrada Travel Agency takes the security of your payment information seriously. Our website uses SSL encryption to protect your personal and payment information during online transactions. We also comply with industry standards and regulations to ensure the confidentiality and security of your data. However, please note that it’s always important to exercise caution when providing payment information online and to keep your personal information secure.
The refund policy may vary depending on the specific tour or activity you have booked. Generally, we offer flexible cancellation options with full or partial refunds available if you cancel within a certain timeframe. However, please refer to the specific tour or activity’s terms and conditions for the refund policy. You can find this information on our website or contact our customer service team for assistance.
Changes to your booking, such as amendments to the itinerary or the number of participants, may be possible depending on availability and the specific tour or activity. Please contact our customer service team as soon as possible to request changes to your booking. Please note that additional fees or charges may apply for changes to your booking.
Yes, you can choose to make full or partial payment in advance for your tour or activity with Berrada Travel Agency. Please contact our customer service team for assistance with making advance payments. Please note that advance payments may be required for certain tours or activities to secure your booking.
Reservation
When making a reservation with Berrada Travel Agency, please provide us with the following information:
- Tour or activity name: Specify the tour or activity you are interested in booking.
- Desired dates: Let us know the preferred date(s) for your tour or activity.
- Number of participants: Inform us of the total number of participants, including adults, children, and infants.
- Contact information: Provide your name, email address, and phone number for communication and confirmation purposes.
Once you have submitted your reservation request through our website or via email/phone, our team will review the availability and confirm your reservation via email or phone. Please review the confirmation details carefully and contact us if you have any questions or need to make changes.
Yes, some of our tours or activities may require a deposit or advance payment to confirm your reservation with Berrada Travel Agency. The specific deposit amount and payment details will be provided during the booking process or in the confirmation email. Please note that your reservation may not be considered confirmed until the deposit or payment has been received.
Yes, you may be able to modify or cancel your reservation with Berrada Travel Agency, subject to our cancellation and modification policies. Please refer to the specific tour or activity’s terms and conditions for information about modification and cancellation fees, deadlines, and procedures. You can find this information on our website or contact our customer service team for assistance.
